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About the White Paper

Jakob Nielsen found that “Poor search was the greatest single cause of reduced usability across intranets”(1). A good search engine is an essential component of your intranet - it ensures that users find what they're looking for, first time, regardless of the format or location of the information.

In this white paper you'll get some great tips on improving your intranet search effectiveness. There is an overview of the features that you should look for when selecting an intranet search engine, and an explanation of some simple ways to help users get straight to where they need to go.

At the end of the white paper there is a checklist that you can use when evaluating different vendors.

References: (1) http://www.useit.com/alertbox/20021111.html